A prominent E-Commerce company experienced rapid growth and needed an agile Workforce Management automation solution to manage its large, distributed workforce. With over 1200 employees they required a solution to improve scheduling, attendance, task allocation, and real-time communication across diverse workforce teams, including warehouse staff and delivery personnel, with a low-cost and flexible solution since existing solutions were costly and complex, requiring extensive customizations to address the needs of different teams.
Experienced a 60% increase in order volumes during holidays and promotions, requiring the company to scale up staffing quickly.
Coordinating shifts across warehouse, logistics, and customer support teams, each with unique scheduling requirements and peak hours.
Previously reliant on spreadsheets, which were error-prone and inefficient for time tracking, leading to compliance challenges.
With dynamic order volumes, tasks need to be assigned and updated in real-time, particularly in the warehouse for order fulfillment.
Managers lacked a unified view of team productivity, making it difficult to identify bottlenecks and optimize scheduling during high-demand periods.
Adopting a Low Code Platform for Workforce Management Automation: Microsoft Power Apps for its compatibility with existing Microsoft 365 tools, ability to handle complex workflows, and user-friendly interface. Power Apps allowed the users to rapidly build and deploy a custom workforce management solution without extensive IT resources.
Through LCNC approach, Quantzig tailored an automated workforce management solution quickly and affordably to achieve significant improvements in workforce management efficiency and visibility. This case study demonstrates the power of low-code/no-code solutions in transforming workforce operations and driving business value.
Industry
Retail
Considering the scope and the quick development requirement, experts from Quantzig did a quick proof of concept and made sure that the project was developed quickly within the eco-system of the customer’s organization by leveraging the platforms mentioned below.
Built the core workforce management application with modules for scheduling, time tracking, task assignment, and compliance monitoring using PowerApps platform.
Automated workflows between departments and external applications, such as task notifications, shift change approvals, and compliance alerts.
Centralized data storage for all workforce-related information, including employee records, scheduling data, time-tracking entries, and compliance logs.
To manage all the supporting files and to store static data to be dynamically configured in the application.
Provided real-time analytics and dashboards for workforce performance, task completion rates, overtime tracking, and staffing levels.
Automated scheduling reduced conflicts and double bookings, significantly lowering the time needed for manual adjustments.
Real-time alerts and scheduling compliance checks minimized unnecessary overtime.
Automated task assignments helped the warehouse keep pace with fluctuating order volumes, speeding up fulfillment.
Self-service capabilities and transparent scheduling boosted employee engagement and lowered turnover among seasonal staff.
Real-time dashboards provided managers with a clear view of productivity, helping them optimize staffing and allocate resources effectively during peak times.
Quantzig’s Low Code automated workforce management tech stack, which includes Microsoft Power Platform, allowed the customer to streamline workforce management for their e-commerce operations. This approach enabled flexibility to manage their variable workforce needs effectively, especially during high-demand seasons, while providing employees with the tools to manage their own schedules and tasks. The Low Code platform not only improved efficiency and compliance but also created a scalable solution that resulted in quick growth in the fast-paced e-commerce environment.
Is your business struggling with outdated workforce management? Contact Quantzig today to learn how our low-code solutions can automate & empower your business for success.
